Product: Basic Internet Internet Service Clear all filters (9 of 9 reviews match)
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I called Basic Internet the same day at 255 270-3725 who spoke to Charlotte who said she would notify T-Mobile. I have called back several times and left messages that have gone unanswered. I have had no contact to date (1 week later!) and do not expect to hear from...
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Anonymous
dcguy

I had a similar problem in early August 2017 with a sudden redirect to the T-Mobile site to sign up for a plan saying that my login credentials were invalid. I contacted Cust...

Anonymous
Anonymous

I had the same problem n had double charged for activation but it hasnt been on for almost a year and cant go on internet n took money out of my account each month. I called a...

Product
Basic Internet Internet Service
#1085386
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Thry are the biggest rip off artists ive ever dealt with.Every transaction is a miserable waste of time and money. I recently tried changing my method of payment, first imposible to speak with anyone, so I get on line. Entered new payment method, never a reply. But did...
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1.0
Product
Basic Internet Internet Service
#1005961
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It's obvious that they aren't interested in their customers at all! Basic Internet.com is just another greedy company trying to suck all the money they can get out of the system and the *** with the customers! I will not do any future business with them or their parent...
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Anonymous
Me

T-Mobile is not their parent company, although they piggyback on the T-Mobile system.

1.4
Product
Basic Internet Internet Service
I didn't like
  • I did not like
#973852
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Sent in an email today and got the following response from Basic Internet about 5 minutes later: ====== Basic-Internet 68 Jay St S211 Brooklyn, N.Y. 11201 Service Interruption Update Dear Valued Customer, During the weekend of August 27, 2106 as most of you know by...
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Anonymous
bbbbbbbkkkkkkkkkkkk

Yesterday (Sept. 23), I sent them a message through their website asking for an update, and someone actually called me back later (quite a miracle). She said that labels were ...

Anonymous
Anonymous

Waiting for more than 3 weeks for the new Sim-card.

Product
Basic Internet Internet Service
#915696
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Now can not get online. Error message from T-mobile says data plan will not work on my device. Called T-mobile but they can not help me as account is in Basic Internet's name, not mine. I have called Basic Internet numerous times. Left voice messages and emailed but...
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2.7
Product
Basic Internet Internet Service
#909492
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After calling T-Mobile, they informed me that all the end users of the T-Mobile phone number 904-601-6338 have no access because Basic Internet didn't pay their bills to T-Mobile. I've left a voice mail and a text message telling them I expect a refund Monday morning....
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Anonymous
Anonymous

I, too, called and left several messages to no avail. But I read your comments and have contacted my bank to stop pay my payment to Basic Internet. What thieves!

Anonymous
Anonymous

Thank you for posting this. I am in Tempe/Chandler, AZ and was about to order service from them and now I am not. Thanks for saving me time and a headache.

1.6
Product
Basic Internet Internet Service
I didn't like
  • Paying for no service
#908132
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I just do not want to continue the horrible snail speed Internet service. I called them. I was told that if I want to cancel, the service will be cut off now and no refund for the other days that I had paid. And that is the company policy. Can you believe that. Even a...
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1.2
Product
Basic Internet Internet Service
#891082
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Basic internet claims to provide low income internet for low income people it has ended up costing me Triple in the three months I've been with them for Less gigabyte used up $20 worth of gigabytes in one week texting on a free texting application only the device was...
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1.1
Basic Internet Ben Bolt, Texas
Product
Basic Internet Internet Service
#852190
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basic internet tells you that you will get a certain a amount of internet service and then after only getting 1/4 of that amount of time , you can not access the internet anymore. they have been charging my credit for 3 months straight even though i told them to cancel...
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Anonymous
Anonymous

This person is not exagerating or over stating- this company is unethical, liars, and pure evil.

1.0
Basic Internet Warwick, Massachusetts
Product
Basic Internet Internet Service
#803818
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